Rules

1.    General provisions

 

1.1.    These rules are based on Ukrainian law.

1.2.    Rules of Carriage of passengers and baggage are fixed by airlines  and  based on  the  Ukrainian legislation which discussed in the contract of carriage of air (air ticket).

1.3.    The Business-Terminal operates only with finished travel certificate.

1.4.    Passengers of the Business-Terminal should follow the law of Passport Control  of Ukraine, 13.03.2012 № 4495-VI (statutory wording from  23.10.2013)

1.5.    Business-Terminal of the ‘Kyiv (Zhulyany)’ airport provides services for passengers of domestic and international airlines.

1.6.    There is a video monitoring at the Business-Terminal.

1.7.    There is a permission to smoke at the territory of Business Terminal at specially-equipped places only.

 

2.    Procedures for the provision of services at the Business-Terminal

 

2.1.    Service requests are accepted not later than two hours before arrival/departure time by:  tel. +30443392600, fax +38044 339 25 96, e-mail: fbo@airport.kiev.ua.

2.2.    Service requests are accepted by the groups of passengers not later than 2 days before providing service. A group of passengers means having more than 15 adults at arriving/departing by one flight.  

2.3.    Contact person/company should provide the next information:

  • date/time of providing service;
  • flight number and destination;
  • full name/surname of a passenger and a contact person by whom request was done;
  • number and type of car;
  • type of payment for providing services and information about a person who will pay for the service  (passenger or representative)
  • extra services (parking place, rent of conference halls and other).

2.4.    Those passengers, who pay cash, can get a service only after full payment for service according to the price list.

2.5.    In case if the service of the passenger on arrival is interrupted, does not depend  of the performer, and also, if customer does not cancel the order not later than one hour, the cost will be charged according to the rate of adult passenger service , regardless of the cost of the ordered package of services.

2.6.    In case if the flight cancel or passenger refuses to service:

  • if the service hasn’t begun - passenger shouldn’t pay for service.
  • if the service has begun – 50% of the cost of service will be charged.
  • if the service is performed and the passenger is delivered to  an  aircraft - the full cost of the service will be charged.

2.7.    If  the transit/transfer passenger  have canceled part of the trip - the cost of servicing the passenger for the arrival would be charged.

2.8.     In case of delay or cancellation of a commercial flight for departure upon the delivery of a passenger to an aircraft:

  • the cost of service is not refundable;
  • the service of returning to the Business Terminal "B" is provided;
  • re-servicing is provided on departure during a day.

2.9. Procedure for providing services for departure:

           2.9.1. Passenger should arrive at the airport not later than 1 hour 20 minutes for international departure and not later than 1 hour for domestic departure. In case if passenger arrives later, we will not guarantee our service.

          2.9.2 Driving into the territory - the parking worker let the car pass according to the previous service request. If passenger arrives without a prior service request (not later than 2 hours before the departure), he/she has to inform the parking worker about it, who direct contact the operating agent to receive confirmation of possibility of providing services.

          2.9.3. VIP- agent meets the passenger at the entrance helping with the luggage and following  him/her to the information desk.

          2.9.4. The employees wrap the baggage of the passenger, if needed.

          2.9.5. The passenger must give the operating agent his/her travel document, if needed, and passport (in accordance with the airlift agreement).

          2.9.6. While procedures (ticket and baggage registration), the passenger can use additional services of the Business-Terminal according to the current price list.

          2.9.7. After invitation of VIP agent, passenger passes aviation security in the established order; in case of an international flight  the customs and  passport control.

         2.9.8 After passing necessary procedures, passenger accompanied by VIP agent  heads to the aircraft by special vehicle. The time for which a passenger should be on a plane is regulated by the rules of the airline. Usually this time is 15 minutes before the departure time of the aircraft.

         2.10 Procedure for providing services for arrival:

         2.10.1 After passenger leaving the airplane, VIP agents meet  him/her  with a tablet which consist the name and surname of the passenger (or without one if it was discussed while booking) .The VIP agent has a right to ask the passenger to show  passport .

        2.10.2 Accompanied by the VIP agent the passenger heads to the Business-Terminal by special vehicle.

        2.10.3 For getting the baggage, the passenger passes the baggage tags to the VIP agent; the passenger wait for the baggage in the Business-Terminal (waiting time depends on speed of unloading of the aircraft).

        2.10.4. In case of international flight the passenger passes the customs and passport controls  in the Business-Terminal immediately.

        2.10.5 After passing all the necessary formalities the VIP agent accompanies the passenger to the car.

        2.10.6 If there is a prior request for a transfer, the vehicle will be provided for the passenger and will wait for him/her at Business Terminal territory.

 

3.  Passenger can address all questions concerning customer service to the administrator of the Business Terminal.

 

4.   Passengers who travel with animals must arrive to the Business Terminal in advance and have all necessary documents for the animals transportation. You can find out the order of registration of  animals transportation by calling the Veterinary Service of the Kyiv Airport (Zhulyany) +38 (044) 339-28-43.

 

5.    The LLC Master-AVIA does not take responsibility for acts of the airlines,  customs and border guard and possible discomfort related with their activity such as:

  • aircraft changing  before the departure;
  • delay during passing the customs and passport control;
  • delay or cancel of the flight;
  • lost or damaged baggage.
 

6.  The Administration of the Business-Terminal reserves the right to refuse service delivery for passengers  who have arrived in a state of intoxication or violate public order.